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Frequently asked questions.
The questions traders ask most before signing up.
Getting Started
7 questionsMost market analysis is read once and forgotten. Every FXMM report shows you the zone, the institutional data behind it and the context to trade it — not just a call to follow blindly.
No. Reports work for any experience level. Every section is explained in plain language, so you don’t need to know the jargon going in.
Every report is built on CME Group market data from the currency futures and options markets, translated to the spot prices you see on your platform and trade with your broker. We pay for our market data. Positioning and policy rates come from official public sources: the CFTC and FRED.
When we open on November 15, waitlist members (Phase I) get ten business days of full access to everything: all 7 majors, every zone of interest we publish, starting on launch day with no waiting for a spot. No stripped-down preview, so you can judge the depth of our coverage before you commit. No credit card needed. One free trial per person. See our Terms of Service for the details.
From November 15, new sign-ups get a 5-business-day free trial with a credit card, on a first-come, first-served basis and subject to availability.
Whenever our system finds a real zone of interest — not on a fixed schedule. That works out to about 80–100 reports a month across the 7 pairs.
By email or Telegram. The moment a new report is published, we send you a link straight to your dashboard.
English and Spanish, with the same content and the same technical terms in both versions.
Reading Your Report
9 questionsOrder flow is the record of buy and sell orders actually hitting the market: where real size is trading, not just where price is quoted. It’s a direct read on real trading activity in the currency futures market. Most retail tools don’t have it. Our reports are built directly on transacted volume and options data, not a live order book.
The Short Version: a quick summary before the details — why the zone matters, what’s moving price, and the key factors behind the zone.
Every report comes with a Confluence Grade that shows how much institutional context lines up behind the zone. We look at a handful of factors: structural levels inside the zone, a CME Volume Node, large options positions (walls and clusters), the gamma regime, large-trader positioning, the interest-rate gap and recent order flow. The more of them that point the same way as the zone, the higher the grade: Light, Moderate or Heavy.
Think of it as a measure of how much backing a zone has, not a prediction of whether the trade will win. A higher grade just means more context is stacked in its favor for you to weigh. Every grade lists the exact factors behind it, so you can always see why a zone scored the way it did.
It’s the price area where the market may react — about 30 pips wide, built by stacking institutional data on top of technical structure. The report goes out before price gets there, so you have time to prepare.
How the market has actually been trading into the zone: order-flow delta over 6 hours, 24 hours and 5 days, plus session range and volume versus the 30-day average. It tells you whether real activity is behind the move, so you know how much weight to give the zone.
The macro picture behind the zone: how large traders are positioned in that currency, how that positioning is shifting, and how the gap between the two policy rates affects the pair.
This is where it all comes together and turns into something you can act on: what to check on your own chart, what backs the zone, and whether the zone can handle your normal size or calls for sizing down.
Not every zone gets touched, and that’s by design — we don’t force a call on every pullback. Historically, about half the zones we publish get reached, and when one does, you can enter at different depths as price pulls back, not just on the first touch.
It happens, especially around high-impact news. A zone of interest isn’t a guaranteed bounce. If price slices straight through without reacting, the rule is simple: don’t chase it. Let it go and wait for the next report.
Coverage & Product
5 questionsRight now we cover the 7 majors: AUDUSD, EURUSD, GBPUSD, NZDUSD, USDCAD, USDCHF and USDJPY. If we add more, you’ll hear it here first.
No. A signal tells you what to do. Every FXMM report gives you a zone of interest plus the full context behind it — the macro backdrop, the order flow, the technical structure — so you understand why the zone matters and make your own decision.
Not in the classic sense. Our system doesn’t use fair value gaps, order blocks or chart patterns to find the zone. Each report stacks technical structure with institutional data — positioning, rates and price action lining up in the same place. You can still confirm the zone with your own tools: the report suggests checking for an Order Block or Fair Value Gap on H1.
Not every day, but close. Reports go out whenever our system finds a zone, so it’s rare to go a day without one — but it does happen.
No. The zone is published for the same pair you already trade. CME is where the data comes from, not a different market you need to switch to.
Pricing & Plans
4 questionsFXMM opens in three phases, and one plan covers all 7 majors. Phase I, the waitlist (until November 14): $99/month for good, even if you cancel and come back later. Phase II (November 15 to February 28): $139/month, kept for as long as your subscription stays active. Phase III (from March 1, 2027): $189/month.
We give at least 2 months’ notice of any price increase, by dashboard and email. A price increase applies only to new subscribers and to anyone who cancels and comes back later: while your subscription stays active, your rate doesn’t change. Phase I rates never change, even if you cancel and come back.
No. We don’t offer refunds for partial months, unused reports or early cancellation. You can try it first with the free trial. If we billed you by mistake, contact us and we’ll look into it.
Yes. There’s no lock-in contract. You can cancel anytime from your account settings, and you’ll keep access until the end of your current billing cycle.
Partnerships & Discounts
2 questionsNot yet — it’s planned for early 2027.
Enter your code at checkout, or sign up through your partner’s link. We confirm eligibility with them directly before applying the discount.
Account & Security
4 questionsYes. Payments are handled securely by our third-party payment processor. FXMM never stores your full card details.
No. Each subscription is for one person and for personal use only. Sharing your access, or distributing the reports or their content, is not allowed. See our Terms of Service for the details.
You can reset it right from the login page — no need to contact support.
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